Dealing with Webinar Technical Issues
There are several situations that you might encounter that could prevent you from joining the webinar, the most common are as follows:
- You can not enter the room
- Cannot see the presenter
- Cannot hear the presenter
- Problems with text chat
Some but not all of these situations may be attributed to technical issues with your hardware, your browser or in some cases your installed software. To ensure that you can join the webinar, there are a few things that you must check:
- Your web browser must support HTML5,
- Your web browser, or any of the installed extensions, block execution of software. These may include, but be not limited to, AdBlock, FlashBlock, etc.
Note: in most cases, clearing your web browser cache will be enough to solve most issues. To identify other possible reasons for the issues, you might need to run the system test. More information on how to clear your web browser cache is available in our video lesson.